Privacy Policy

Foodysh · Last updated: 25 October 2026

This policy explains how Foodysh ("we", "us") collects, uses, shares and protects personal data when you use the Foodysh customer app, rider (delivery partner) app, restaurant partner app and the website foodysh.com (together, the "Services"). By using the Services you agree to this policy.

1. Data we collect

• Account data: mobile number (verified by one-time password), first name, last name, date of birth.
• Order data: delivery addresses, order history, items ordered, ratings and messages you send us.
• Location: customers: your device location when you choose it to set a delivery address. Riders: precise location, including in the background while on duty, to assign orders, navigate and show live tracking to customers. Background location is collected only while a rider is on duty.
• Restaurant partner data: business name, address, menu, photos, and bank/payout details needed to pay you.
• Payment data: payments are processed by our payment gateway. We receive payment status and a transaction reference; we do not store full card, UPI PIN or net-banking credentials.
• Device and usage data: device model, OS version, app version, push notification token, crash and performance logs, IP address.
• Photos and files: images you upload (for example a rider's profile photo or a restaurant's menu photos).

2. How we use data

• To create your account, verify your number and sign you in.
• To take, prepare, assign, deliver and track orders, and to process payments and refunds.
• To send order updates and service messages by push notification, SMS or call.
• To provide support, prevent fraud and abuse, and keep the Services secure.
• To fix bugs, measure performance and improve the Services.
• To comply with legal obligations.

3. Who we share data with

• Restaurants and riders fulfilling your order see your name, delivery address, phone number and order contents. Customers see a rider's name, phone number and live location during delivery.
• Service providers acting on our behalf: Google Firebase (authentication, notifications, crash reporting, database), MSG91 (OTP SMS), our payment gateway, and our hosting provider.
• Authorities when required by law or to protect rights, safety and property.

We do not sell your personal data.

4. Retention

We keep data while your account is active and for as long as needed for orders, accounting, disputes and legal compliance. After that it is deleted or anonymised.

5. Your choices and rights

• You can edit your profile and addresses in the app.
• You can turn off location, notifications or camera/photo access in your device settings. Some features will not work without them.
• Delete your account and data: email help@foodysh.com from your registered details, or send the request from the app's help section. We delete the account and associated personal data within 30 days, except records we must keep by law.
• You may ask us to access or correct your data at the same address.

6. Security

Data is sent over encrypted connections (HTTPS) and access is limited to authorised staff and systems. No method of transmission or storage is completely secure.

7. Children

The Services are not directed to children under 18 and we do not knowingly collect their data.

8. Changes

We may update this policy. The date above shows the latest version; material changes will be notified in the app or on this page.

9. Contact

Foodysh, Nashik, Maharashtra, India
Email: help@foodysh.com
Website: www.foodysh.com